Privacy Policy

1. Information We Collect

We may collect personal information when you visit the Website, place an order, create an account, contact us, or use our services.

Information You Provide

The information you provide may include:

• Full name, email address, and telephone number.
• Billing and shipping addresses.
• Payment information.
• Order details and purchase history.
• Information you provide when contacting our Customer Support team.

Payment information is handled through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse the Website, we may automatically collect:

• IP address.
• Browser type, device information, and operating system.
• Pages visited, browsing activity, and time spent on the Website.
• Referring websites.
• Information collected through cookies and similar technologies.

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information to:

• Process payments, manage orders, and arrange fulfillment and delivery.
• Send order confirmations, shipping updates, and other transaction-related communications.
• Handle returns, refunds, customer service requests, and inquiries.
• Prevent fraudulent activity and maintain the security and integrity of the Website.
• Improve our website, products, services, and customer experience.
• Send promotional emails and marketing communications where permitted.
• Provide personalized content, offers, and advertisements.
• Analyze website traffic and customer behavior.

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

Service Providers

We may share information with trusted third-party service providers when necessary to operate our business and provide our services. These may include:

• Payment processors.
• Shipping and logistics providers.
• Order fulfillment partners.
• Website hosting providers.
• Analytics providers.
• Advertising and marketing partners.
• Customer support services.

These providers may access your information only as necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required by law, legal process, or government requests, or when necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on the Website. These technologies help us:

• Remember your preferences and keep items in your shopping cart.
• Understand how visitors use the Website.
• Measure website performance and improve our products and services.
• Provide more relevant advertising and marketing communications.

Third-party analytics and advertising services may also use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You may control or disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.

5. Payment Information

Payments are processed through secure third-party payment providers. We do not collect or store your complete credit card information.

Your payment details are handled according to the privacy policies and security practices of the relevant payment providers.

6. Marketing Communications

With your consent, or where permitted by applicable law, we may send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe at any time using the “unsubscribe” link in our marketing emails. You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No method of electronic transmission or storage is completely secure. Although we take reasonable steps to protect your information, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Request information about how your data is collected and used.
• Withdraw consent where applicable.

To exercise these rights, please contact our Customer Support team using the details in the Contact Us section below.

9. Children’s Privacy

The Website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Links

The Website may contain links to third-party websites or services. We are not responsible for their privacy practices, security, or content.

Please review the privacy policies of those websites before providing personal information.

11. International Data Transfers

Your personal information may be transferred to, processed, and stored by our service providers in the countries where they operate. International transfers may be necessary to provide our products and services. By using the Website, you acknowledge that your information may be transferred internationally as described in this policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, services, or applicable legal requirements. Any updates will be posted on this page with a revised “Last updated” date. Please review this policy periodically to stay informed about our information practices.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Customer Support team.

Customer Support Email:
service@morvanelle.com