Shipping Policy

1. Order Processing

Orders are typically processed and shipped within 5 business days after they are placed.

After shipment, estimated delivery takes 10–20 business days, depending on your destination, local carrier services, and customs processing, if applicable.

Delivery times are estimates only. Customs inspections, severe weather, public holidays, carrier-related delays, and other circumstances beyond our control may affect delivery.

2. Order Tracking

Once your order has been shipped, you will receive a Shipping Confirmation Email containing your tracking number.

You can track your shipment by entering your tracking number at www.17track.net.

3. Shipping Rates & Import Charges

Shipping costs are calculated at checkout based on your delivery destination, the items in your order, the selected shipping method, and any applicable promotional offers. The final shipping cost will be displayed before you complete your purchase.

Any customs duties, taxes, or import fees imposed by your country or region are the customer’s responsibility unless otherwise stated.

4. Shipping Destinations

We currently ship to customers worldwide. If carrier or logistics restrictions prevent delivery to your location, our Customer Support team will contact you to discuss alternative arrangements or issue a full refund if necessary.

For questions about shipping availability, please contact our Customer Support team. Customer service contact information is also included in your Order Confirmation Email.

Customer Support Email:
service@morvanelle.com

5. Changing Your Shipping Address

If you need to change your shipping address, please contact our Customer Support team as soon as possible.

Address changes can only be made before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided the order has not entered processing or been shipped.

Once an order has entered processing or has been shipped, we are unable to modify the shipping address.

6. Shipping to an Alternate Address

You may have your order shipped to an address different from your billing address. Please ensure that all shipping information is accurate and complete before finishing your purchase.

7. Shipping Methods & Fulfillment

Orders are processed and shipped on Monday through Friday, excluding public holidays. Orders placed on Saturdays, Sundays, or public holidays will begin processing on the next business day.

Depending on inventory availability, some products may ship directly from domestic warehouses, while others may be manufactured and shipped from our facilities in the United States, Canada, and Australia.

We work with international shipping carriers, including FedEx, DHL, UPS, EMS, SF Express, and their local delivery partners, to provide worldwide delivery.

8. Lost or Delayed Packages

If your order has not arrived within the estimated delivery time, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue. Although we cannot guarantee carrier transit times, we will make every reasonable effort to help locate your package and provide updates on its status.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. We are not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact our Customer Support team immediately. We will do our best to update the address before your order enters processing or is shipped, subject to the address change deadline above.