Return & Refund Policy

1. Order Cancellation

We accept order cancellations before an order has been shipped or entered production. Orders cancelled before shipment or production will receive a full refund.

Once an order has been shipped or entered production, it can no longer be cancelled.

2. Returns

We accept returns within 14 days of the date you receive your order. To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and work to resolve it as quickly as possible.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.
• If you receive a damaged, defective, or incorrect item due to our mistake, we will cover the return shipping costs.
• Customers will be charged shipping costs no more than once for each order, including returns.
• No restocking fees will be charged for any approved return.

5. Return Process

1. Contact our Customer Support team to request return authorization before sending any item back.
2. Once your request has been approved, we will confirm the appropriate return address and provide detailed return instructions.
3. Send your return according to the instructions provided. Returns sent without prior authorization may not be accepted.

Customer Support Email: service@morvanelle.com

Customer service contact information is also included in your Order Confirmation Email for convenient reference.

6. Return Address

Please contact us before sending your return.

The address above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.

Before sending any item back, please wait for your return request to be reviewed and approved. Our Customer Support team will confirm the appropriate return address and provide instructions for your specific request.

7. Refunds

Once we receive your returned item, we will notify you by email that it has been received. After inspection, we will inform you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The exact processing time may vary depending on your payment provider or financial institution.

8. Late or Missing Refunds

If you have not received your refund after the estimated processing period:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us using the email address below.

Customer Support Email:
service@morvanelle.com